A tester is used to giving his opinion. That is why the Testersuite team asked all users of Testersuite to give their opinion on the tool. Just as it was always exciting in the past to see what your Christmas report would look like, we were now very curious to hear what the Testersuite users would return.
Drum roll...............an 8.3! And we are very happy with that...
The Testersuite team has done some great things in the past year. And we have done so with one aim in mind: to create fans! We are well aware that an 8.3 is a nice mark, but it still offers room for improvement. And that is what we as Testersuite team are going for in 2019, from good to great!
In order to be able to interpret the report figure even better, we also conducted an NPS (Net Promoter Score) measurement. This resulted in a very high NPS of 40.5. This means that a very large proportion of users would recommend Testersuite to a friend or colleague. If you compare this with a normal NPS of 20-30 within the business services sector, you know that Testersuite , with its score, carries a great responsibility towards the tester to ensure the level of service is maintained.
By sticking to our vision that testing should be simple and easy for the tester, we have helped many organisations, test managers, project managers and IT managers to bring their testing process to a higher level of maturity. This also means that we engage in a dialogue with our customers and involve them in the latest developments. Is all the feedback we get from Testersuite users used? Not when it conflicts with our vision that testing should be simple and easy for the tester. And this is why we are appreciated.
