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New standard interface with TOPdesk Change Management

May 4, 2022

XML integration module outdated

Testersuite has had a standard link with TOPdesk's Change Management module for over 8 years. This link enables TOPdesk to retrieve changes from Testersuite and test them there.

However, this link is based on TOPdesk's outdated XML integration module. We have recently stopped offering this link as TOPdesk is phasing out the XML Integration Module and replacing it with the TOPdesk API.

New TOPdesk link via API

As of May 2022, the standard link in Testersuite with the TOPdesk module Change Management has become available, based on the TOPdesk API. This new standard interface is easier to configure and more stable than the old interface. The conceptual operation of the interface is shown in the images below.

Are you Testersuite user and would you like to know more about the link or do you need support with the configuration of the Testersuite - TOPdesk link? Send an email to Testersuite support.

You are not a Testersuite user yet and you want to know more? Then please contact us.

Schematic view of integration

figure showing the integration between TOPdesk and Testersuite (1)
Retrieve TOPdesk changes.

figure showing the integration between TOPdesk and Testersuite (2)
Changes and requirements are synchronised.

figure showing the integration between TOPdesk and Testersuite (3)
Status change requirement is synchronised in the changes.

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