Frequently asked questions

Find the answer to your question here. Please contact contact us if your question is not listed here!

General questions

Do I need to install software when I start Testersuite ?

No, you don't have to install anything. Testersuite runs in the cloud and is directly usable with all common browsers (Edge, Internet Explorer, Chrome, Firefox and Safari). We make sure that you continuously have the latest version of our software. In addition, we back up your data daily and monitor the servers and software 7x24 hours. All this to ensure that you can always work carefree in Testersuite .

Can I configure Testersuite to fit our own workflow?

Yes that is certainly possible. Testersuite is out-of the box to use directly but can also be fully configured to fit seamlessly into your way of working. It is possible to create all types of custom fields (text fields, drop-down lists, date fields etc.) for all components (requirements, test cases, defects and so on). In addition, the workflows in Testersuite are completely flexible. Do you have a Premium subscription? Then you can even create multiple environments and configure each environment completely as you wish.

Do I need training before I can work with Testersuite ?

No way, Testersuite is very easy to use and has an intuitive interface. If you do need some help you can consult the help documentation in Testersuite or watch one of the instructional videos.

I need support in setting up my testing process. Can you help with that?

Yes you can. Our consultants can help set up the testing process and set up Testersuite. In addition, we can provide generic test training. Curious about the possibilities? Then please contact us.

We already have test cases. Can we import them into Testersuite?

Yes, you can. Testersuite has a very user-friendly import function that allows you to import your own test cases. But you can also import products, requirements, release notes, defects and users. You do need a Testersuite PRO or PREMIUM subscription for this.

What types of tests can I perform with Testersuite?

You can run all types of tests in Testersuite . Think of a Unit Test (UT), Functional Acceptance Test (FAT) or a User Acceptance Test (GAT). Again, you can configure Testersuite to classify test cycles into test types as you see fit.

What software can I test with Testersuite ?

All applications and (custom) software can be tested with Testersuite. But Testersuite is also great for testing non-functional requirements. Testersuite is not tied to platforms and/or software systems.

Are the prices at Testersuite all inclusive?

Yes, our prices include hosting and user support. In addition, the prices include maintenance (bug fixing) and expansion with new and improved functionalities.

How often does Testersuite deliver new releases?

We roll out a new release on average every two weeks with bug fixes and new features. Users are not affected by this because we do it without 'down time'. The release notes contain descriptions of the changes. These are available to all users in the documentation in Testersuite. When a new release is rolled out, users are informed about it when they log in to Testersuite. We also conduct webinars several times a year to explain new features in Testersuite.

Is my data safe in Testersuite?

Your data is extremely well secured at Testersuite. Each Testersuite customer has its own separate database and logs into its own environment. Testersuite runs at a professional Dutch hosting provider. The managed hosting services and data centers of our hosting partner are certified, among others, for ISO 20000 (IT Service Management), ISO 27001 (information security) and NEN 7510 (specifically for healthcare). The Testersuite organization and application is certified for ISO 27001 and NEN 7510. More information about the security of Testersuite can be found here.

I get a message that the maximum number of users has been reached. How can I continue?

If you reach the maximum number of users you have purchased then you will be notified when you want to activate a new user. If you want to continue, you will have to scale up the number of users. In that case, send an email to support@testersuite.nl and specify the number of users you want to scale up to.

Questions about Testersuite FREE

Is the FREE version really free?

Yes, Testersuite FREE is free for up to 5 active users and remains so. The number of test cycles, test cases, defects and the like is unlimited. The functionality is more limited than in Testersuite PRO and Testersuite PREMIUM but you can support the whole testing process (from test design to test execution to test findings).

Can I start using Testersuite FREE right away?

Yes, you can create your own environment immediately and we do not require any credit card details. Click here to create an environment and start in 2 minutes with your first test cycle.

How can I upgrade my FREE version to a PRO version?

If you want to upgrade to Testersuite PRO you can purchase a PRO subscription on our website. Click here, enter your desired PRO subscription and follow the instructions. Would you like to transfer the data from your FREE environment to your PRO environment? Send an email to support@testersuite.nl and we will arrange it for you.

Questions about Testersuite PRO

Can I start using Testersuite PRO right away?

Yes, create your account here in 2 minutes. Invite your colleagues and start using ideal templates. Use your credit card or arrange payment via iDeal or SEPA.

Can I work with more than 100 users at the same time in the PRO version?

No, the maximum number of users in Testersuite PRO is 100. If you want to give more users access then you need to switch to the PREMIUM version.

Can I link to other systems in the PRO version?

The standard coupling with JIRA is available within the PRO version. With this link, you can easily retrieve JIRA user-stories in Testersuite and/or create JIRA issues based on Testersuite defects . For other integrations such as the standard link with TOPdesk and our API, you will need a Premium subscription.

Can we use our own procurement and security terms and conditions when purchasing Testersuite PRO?

No. When you purchase a PRO subscription then the General terms and conditions Testersuite PRO. Other conditions are only possible with a Testersuite Premium subscription.

Questions about Testersuite PREMIUM

Do I have all the modules and functionalities available with Testersuite Premium?

Yes, Testersuite PREMIUM is the most comprehensive version that includes all functionalities. Look here for an overview of all functionalities in Testersuite PREMIUM.

What are the prices of Testersuite PREMIUM?

If you are interested in Testersuite PREMIUM please contact us. We will be happy to inform you about the possibilities and prices.

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